FAQ

How can I place an order?

It’s very easy with SPARKLZE. Just select your desired product, choose the quantity, press “Add to Cart” button, put in your correct shipping details and make payment. Your order will get processed within 24 Hrs and will be shipped asap.

How long is the order processing time?

It’s generally upto 24 Hrs after placing an order but may take longer on specific cases and orders.

How long is the shipment delivery time?

Typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India but it depends upon various factors i.e. destination location, shipment type, delivery services, weather conditions, political situations and other internal and external factors.

How do I make an exchange?

Within 72hrs from time of delivery of products. condition apply* only if size varies

What kinds of payment methods do you accept?

We accept payments through Debit Cards, Credit Cards, Online Banking, Specific Wallets, COD, Direct Transfers to our bank accounts through requests etc. Please note COD charges may apply in specific cases.

How to track my order?

After successfully placing the order, you will get your tracking ID either through Email ID/SMS/WhatsApp on your email ID and mobile number provided at the time of processing the order within 24hrs .

Can I order a product that is ‘Out of Stock’?

No, however you may contact us for the same, we will try to make it available for your, if possible.

Can I accept the package after checking the contents inside it?

No, it’s not allowed. However we suggest you not to accept if the package is clearly/visibly damaged and contact us immediately. If the package looks fine, you can accept the package & get in touch with us later in case you have any concerns

My order is delayed. What should I do?

It’s hardly happens but track the shipment through the tracking ID for the latest updates and notifications and contact the delivery partner (Courier Partner) customer care number with the Tracking ID for further clarification and request. You may also contact us  at support@sparklze.com if you are not getting proper response from the delivery partner.